Parking is available in the mall.
Hamleys takes up the entire second floor of Emerald mall and the third floor has three Hamleys themed party rooms.
Nothing! The entrance fee to the world of never-ending fun is entirely free of charge. Only some attractions at Hamleys must be paid for.
Yes, we accept Euros and Dollars at Hamleys. The current exchange rate is always available at the cashier’s desk.
Unfortunately, due to safety reasons and with respect to the children, dogs are not allowed.
Yes, it is possible to buy gift vouchers at the cashier’s desk.
Yes available at the entrance, all external shopping must be kept in lockers before entering the store.
Yes! The disabled customers are more than welcome at our store and we will do our best to make their visit as comfortable as possible.
Returns are processed at the customer services desk.
Of course! Our bears Hamley and Hattie are always available for you. All you have to do is ‘catch’ them somewhere in the store!
Each attraction is different and recommended for children of different ages. There is a list of rules placed in front of each attraction where you can see for how old is the attraction accessible.
Yes, of course.
Yes, on the third floor of the mall you can find food & beverage retailers and take a moment in the outdoor lounge.